Feedback & Complaints
Last updated: September 2026
We want to hear from you
Your feedback helps us improve Manaaki. Whether you have a suggestion, found a bug, or want to raise a complaint, we take every message seriously.
How to contact us
The quickest way to reach us is by email:
Include as much detail as possible — what happened, when, and what you expected. Screenshots help.
Complaint handling
If you have a complaint about our product or service:
- Send us an email at hello@manaaki.ai with the subject line "Complaint" and a description of your concern.
- We'll acknowledge your complaint within two business days.
- We'll investigate and respond within 14 business days. If we need more time, we'll let you know.
- If you're not satisfied with our response, let us know and we'll escalate internally.
What we are and aren't
Manaaki is a software application that helps you view and plan your finances. We are not a bank, financial adviser, tax agent, or credit provider. See our Disclaimers page for details.
Because we don't provide regulated financial services, we're not currently a member of an external dispute resolution (EDR) scheme. If our status changes, we'll update this page.
Privacy concerns
For complaints about how we handle your personal information, email hello@manaaki.ai with "Privacy" in the subject line. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.